I just had a brilliant conversation with Sam Snyder - extremely smart guy.
We talked about a lot of things, and a few stood out to me - he clued me into the notion that many internet trolls might actually be mentally ill.
It's like, how bad off do you have to be to get satisfaction out of blogs, social news sites, and discussion forums? Pretty bad. As Sam put it, "Bad enough that you can't even get satisfaction out of playing video games."
More interesting, though, is that Sam introduced me to the concept of "emotional contagion" - by getting exposure to others' emotions, you frequently start to feel those emotions too.
So when you deal with people who are hostile and off-balance, it can make you a little more hostile and off-balance yourself. Scary stuff.
Sam put a couple suggestions down on how we might transcend this here - "Fixing Internet Comments" - it's a short piece, and worth a read.
We covered a bunch of other interesting topics - nootropics, building a space elevator, solar power, nuclear power and thorium, lots of stuff. One stood out as really relevant to the crowd here though -
We were talking about High Upside, No Downside tasks, and why don't people do them more? By taking 20 minutes of your day to reach out to someone you really admire, to apply for a job that'd be a stretch with your current credentials, to experiment with a way to promote your business that doesn't cost anything, to outline and write up notes on how you could launch a new product... things like that. Why don't we do them?
Sam identified two things - first, even if the downside is almost zero, the chance of embarrassment or feeling let down can stop a person. Humans are much more loss averse. We're afraid of losing more than we love winning. So even if you have almost nothing to lose and stand to gain a lot, you still likely think about losing that tiny bit and hesitate.
Second, we didn't evolve in the modern environment, and our brains aren't necessarily equipped for big potential gains down the road. If there's a 5 step process that produces really good results at the end of step 5, a lot of times we won't think past step 1.
We talked over some potential solutions, and a big one will be getting yourself to conceptualize and identify all the good things that will happen if you do the right thing, perhaps by tying it into places you've already succeeded in the past, and the feelings that go along with it.
That reminds me of his point about Reference Points, which I write up a while back. By moving from thinking about the downside or struggle to thinking about the upside and victory, we can become more motivated and do more.
All fascinating stuff. Sam's a super smart guy - you can check out his website here - http://samsnyder.com/
Those are very good points. It's a constant struggle for many communities - how do you benefit from the intense interests of pedantic people without giving them so much power as to ruin a community. That's something Wikipedia is currently trying to figure out.
With regard to the interesting article you linked to, it doesn't address the issue that the pool of people you might be drawing the moderators or 'trusted commentators' from is likely the same pool of people that included the trolls in the first place.
Even if you magically manage to skim the best and brightest, growth will ensure an eventual increase in trolling
E.g. assume 51% of all people on Internet are trolls. Now you grow your social site to reach 50% of all population. By pigeon-hole principle you now capture as an absolute minimum 1% of population that are trolls.
Sometimes the trolls change uniforms and become cops instead. A troll with a bobby-hat and police badge is still a troll. Perhaps this is even more appealing to them, since instead of imaginary authority (karma points) they now have actual authority - see also the Wiki Gnomes.
I see it a lot on sites that allow comments on other people's comments. There's:
+ your basic garden variety grammar nazi,
+ the thanks for writing that essay, here's my witty put down that I tossed off to steal all your karma one liner
+ the this post is similar enough to be considered a duplicate and should be locked police from Stackoverflow
Stackoverflow is an awesome concept, however a ridiculously high proportion of questions have got people writing essay on why the question is a bad question (instead of answering the question). It's like, it would have taken me 5 seconds to ignore this, 30 seconds to answer it, or 5 minutes to lecture you on why you're a bad person even for asking it....
Also, perhaps trolling is selective. Not all trolls are trolls 100% of the time, sometimes they're merely contrarians instead :D
Second, we didn’t evolve in the modern environment, and our brains aren’t necessarily equipped for big potential gains down the road. If there’s a 5 step process that produces really good results at the end of step 5, a lot of times we won’t think past step 1.
What do you find is the best way to get past this lack of being able to see long-term goals from short-term micro-steps? Specifically, in my case, I have several (potentially) lucrative projects where I've written up an entire idea on paper, thought about starting the implementation of it for a few weeks, but never actually went anywhere with them months later. I work full-time, so these projects are all on the side - and for me, that's what the biggest problem is. All of my energy is spent at my day job, so that by the time I get to these what could be hugely profitable projects, I'm all out of steam. Any ideas as to what I could do to gain more motivation, aside from leaving my day job?
Could it be that we're all mentally ill (by that definition) sometimes? I bet everyone can remember a time when they "trolled" about something, online and offline.
The reason I say this is because I believe we're not either 100% sane or 100% ill. That's why some smart drugs work by temporarily disabling your stupid parts in your brain and thus making you smarter. They make you smarter by making you less stupid.
I'd be curious to hear your thoughts about nootropics by the way.
'bout a week ago, I had a great conversation with Sam Snyder. Sam is really, really, really smart. If you haven't been to his site, you should click over there and at least skim until you find something personally fascinating to you (and you will), and then you'll probably be a fan of his for life.
We covered a lot of ground talking. The first thing I made a note of was on reference points for exercise. We were talking why fitness is so enjoyable, such a good thing, but people often don't do it?
Sam said something really insightful - he said people's reference points for fitness are probably thinking about the hard part of starting, when you're getting going it, when you're not into the flow of it. When someone thinks exercise, they don't think about being engaged mind and body, feeling strong, feeling alive. They think about the beginning part where the body and bones and muscles feel creaky and it's hard to do.
I'm paraphrasing - I'm not even capturing the sentiment of it really well, it was a very sharp insight. The takeaway for me was, when thinking about exercise think about the height of enjoyable moments from it. Not the hassle, not the details, not the admin, not the pain. But the most enjoyable moments. Make that your reference point.
"Everything that goes on in the world can be reduced to cause and effect." We talked about tracing ways through cause and effect, and how you could have more predictive power if you did. Economic events, social events, wealth, and so on. We talked about some ways on how you model what was going to happen and make predictions. Fascinating stuff - Sam's playing on a really high mental level.
Taking the time to learn what emotional intelligence is, and then learning how to develop it will have far reaching impacts in your life. Emotional Intelligence is the concept that Daniel Goleman has popularized with his books on the topic. The basic idea is that emotions affect our lives, whether we want them to or not. So learning how your own emotions work, and then the emotions of others, will create a more enjoyable life for yourself and those around you. The four areas of emotional intelligence are self-management, self-regulation, social awareness, and relationship management. The first step is to recognize your own emotions and what is causing them. Once you have figured out your triggers, you can move on to finding ways to counteract them, which will create a better life overall. Then the exact same concepts are applied to the people around you. With Social Awareness you learn what emotions the people around you are feeling. With relationship management, you create better interactions between people.
The first benefit of emotional intelligence is that you gain a deeper understanding of who you are, and what goes on in your head. I have always been very introspective, working to figure out who I really am. So when I heard about the idea of emotional intelligence, it was something I was interested in learning about. After reading Emotional Intelligence 2.0, and getting just above a passing mark on the quiz inside, I realized how much I had to learn in this area of my life. Looking back, I never gave emotions the respect that they deserve. I always thought that they will were the masters of the uninformed or unintelligent, and that they had no role in the life of an intellectual. What I learned was that by ignoring my emotions, I had in turn become a slave to them. I had no idea when I was getting emotionally triggered, let alone what to do about it.
Once you have figured out your own emotions, and have found ways of dealing with your emotional triggers, the world around you will make so much more sense. Instead of this idea of rationality that economists talk about, you began to see how irrational the world is, and how it linked back to emotions. It becomes obvious how the powers that be manipulate us into doing and saying things that are against our best interest. Advertisers hone in on our emotional deficiencies, saying that if you buy their product you will be happy, cool, have hot girls around you, or whatever. This doesn't make sense when you think about it logically, but when you think about it from an emotional point of view, all the pieces start to come together.
Learning about emotional intelligence and figuring out how to apply it, which is a lifelong process, will have far reaching and lasting impacts. You will be able to deal with the toxic relationships in your life, develop better and deeper friendships, create romantic relationships, develop financial freedom, simplify your life, and live out your dreams. I actually can’t oversell the benefits of emotional intelligence. It has been said that emotions dictate the vast majority of our decisions every day. These decisions begin to come under our control when we figure out the emotions that are triggering them.